We develop a strategy with the client and develop a pilot program of outbound invitations through the databases of their same social networks (Facebook,
Instagram, and Tik Tok) to attend a free class and try the experience and in the establishment close with said attendees the Club Memberships.
Our associates were ready to hit the ground running, with specialized training in key customer contact channels: chat, email, and voice. We manage the hiring,
development, training, and coaching of our agents.
Shortly after launching the pilot, the new team exceeded the KPIs set in place to increase Memberships.
We also recommended and implemented several proactive solutions across the company, including knowledge base improvements to make agents more
productive and remedial training to help with customer retention.